Refund policy
✨Return & Refund Policy
Because your ritual deserves to feel as effortless as your glow.
At Lumalux Beauty™, we take great pride in the craftsmanship and care behind every product. Each item is created with intention — and we want you to feel completely confident in your purchase.
If something isn’t quite right, we’re here to make it right.
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🕊 30-Day Return Window
You have 30 days from the date you receive your order to request a return. To be eligible, your item must be:
• In the same condition as when you received it
• Unused and unworn
• In its original packaging, with any tags intact
• Accompanied by your receipt or proof of purchase
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💌 How to Start a Return
To begin, please contact our team at info@lumaluxbeauty.com.
Once your request is approved, we’ll send a return shipping label and detailed instructions for sending your item back.
All returns should be sent to:
Lumalux Beauty™
1495 Duluth Hwy, Suite F 1025
Lawrenceville, GA 30043
Please note: Items sent back without an approved return request will not be accepted.
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🌸 Damages or Order Issues
We carefully inspect every product before it leaves our studio. If your item arrives damaged, defective, or incorrect, contact us immediately at info@lumaluxbeauty.com so we can evaluate the issue and provide a resolution.
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🚫 Non-Returnable Items
Due to hygiene and safety standards, certain items are non-returnable, including:
• Opened or used beauty products
• Personalized or custom-made items
• Sale items or gift cards
Please reach out if you’re unsure whether your item qualifies for return — we’re happy to help.
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🔄 Exchanges
If you wish to exchange an item, the quickest way is to return the original product once approved, then place a new order for the desired item.
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🌍 European Union 14-Day Cooling-Off Period
If your order ships to the European Union, you have 14 days from delivery to cancel or return your purchase for any reason. Items must remain unused, in original packaging, and accompanied by proof of purchase.
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💳 Refunds
Once your return is received and inspected, we’ll notify you of approval. If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note: Banks and credit card companies may require additional time to post the refund.
If more than 15 business days have passed since approval, please contact us at info@lumaluxbeauty.com.
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🌷 Our Promise
Every Lumalux Beauty™ ritual is designed with care — and our return process is no exception. We’re here to ensure your experience feels just as beautiful as the results you deserve.
